Frequently Asked Questions

Welcome to the Solvialens FAQ. Here you'll find answers to commonly asked questions about our AI smart glasses, international shipping, order processing, payments, returns, and refunds.

We're committed to making your shopping experience as seamless, transparent, and enjoyable as possible.

How Can I Contact Solvialens?

Our customer support team is here to assist you with any questions or concerns.

Whether you need help with a product, an existing order, shipping information, or a return, we're happy to help.

You can reach us at support@solvialens.com, and our team will do its best to assist you as promptly as possible.

Do You Ship Worldwide?

Yes! Solvialens offers international shipping, making our AI smart glasses accessible to customers around the world.

Shipping availability and estimated delivery times may vary depending on your location, local shipping services, and customs procedures.

For more detailed information, please visit our Shipping & Delivery page.

Where Are Orders Shipped From?

All Solvialens orders are shipped from Hong Kong, where our fulfillment operations are based.

We work to ensure that each order is carefully processed and prepared for international delivery.

Can I Change or Cancel My Order?

We understand that plans can change, and we'll do our best to accommodate your request.

To ensure efficient order processing, please contact us as soon as possible if you wish to make changes or cancel your order. While we will make every effort to accommodate your request, changes may not always be possible once processing has begun. Your statutory rights to cancel or withdraw from a purchase remain fully protected under applicable consumer protection laws.

If your order has already been shipped, you may still be eligible to return it in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

What Payment Methods Do You Accept?

At Solvialens, we aim to provide a convenient and straightforward checkout experience.

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal.

Available payment methods will be displayed during checkout.

When Will My Order Be Processed?

Every order is handled with care to ensure a smooth fulfillment process.

Orders are typically processed within 1–3 business days after being placed. Once processing is complete, your order is generally dispatched on the following business day.

Our fulfillment operations run Monday through Friday, excluding weekends and applicable holidays.

Please note that processing times may be slightly longer during peak shopping periods, promotional events, or holidays.

How Long Does Shipping and Delivery Take?

Due to high demand and international shipping logistics, estimated delivery times are approximately 1–4 weeks, depending on your destination.

Delivery times may vary based on customs clearance, local postal services, seasonal demand, and other circumstances beyond our control.

We appreciate your patience and strive to make the delivery experience as reliable and transparent as possible.

Can I Track My Order?

We understand how important it is to stay informed about your delivery.

Once your order has been dispatched, tracking details will be provided when available, allowing you to follow your shipment's progress.

Please note that tracking information may take some time to update after your package has been handed over to the shipping carrier.

If you have any questions about your shipment, feel free to contact our customer support team.

What Should I Do If My Order Hasn't Arrived?

If your order has not arrived within 30 days after dispatch, please contact us at support@solvialens.com.

Our team will review your order details, investigate the shipment status, and help resolve the issue.

If your order cannot be delivered or confirmed as received, we will arrange a full refund in accordance with our delivery guarantee.

Your satisfaction and confidence in shopping with Solvialens are important to us.

Will I Be Charged Customs Duties or Import Taxes?

Depending on your delivery destination, your order may be subject to import duties, customs fees, or local taxes.

These charges are determined by the regulations of your destination country and may not be included in the product price or shipping cost displayed at checkout.

Where applicable, any import charges not collected during checkout may be payable by the recipient, subject to local consumer and tax regulations.

Please note that customs inspections and clearance procedures can occasionally result in additional delivery delays.

For further information, we recommend contacting your local customs authority.

How Can I Return an Item?

We want you to feel confident when shopping with Solvialens.

If you would like to return an item, please contact our customer support team at support@solvialens.com with your order number and the reason for your return.

Our team will guide you through the return process and provide the necessary instructions.

Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

What If I Receive a Damaged, Defective, or Incorrect Item?

We want every Solvialens customer to receive their order in the expected condition.

If your item arrives damaged, defective, incorrect, or incomplete, please contact us at support@solvialens.com as soon as possible.

To help us resolve your issue efficiently, please include your order number, a brief description of the problem, and clear photographs of the affected item or packaging where relevant.

Our customer support team will review your request and work toward an appropriate solution, including a replacement or refund where applicable.

When Will I Receive My Refund?

Once your refund has been approved and processed, the amount will be returned to your original payment method.

For credit and debit card payments, refunds typically take 7–10 business days to appear, depending on your bank or payment provider.

Please note that processing times may vary between financial institutions.

If you haven't received your refund after the expected processing period, we recommend contacting your bank or payment provider first.

Should you need further assistance, our customer support team will be happy to help.

What Are Solvialens AI Smart Glasses?

Solvialens brings intelligent technology into everyday life through thoughtfully designed AI-powered smart glasses.

Combining AI assistance, hands-free connectivity, photo and video capture, and real-time translation features, our smart glasses are designed to help you stay connected while remaining present in the moment.

Whether you're discovering new places, capturing meaningful experiences, or navigating daily activities, Solvialens offers a smarter, more effortless way to interact with the world around you.

Still Have Questions?

We're always happy to help.

If you couldn't find the answer you were looking for, don't hesitate to get in touch with our customer support team at support@solvialens.com.

At Solvialens, we believe exceptional technology deserves an equally exceptional customer experience.

Thank you for choosing Solvialens. Live in the moment. Capture it too.